Neo Moving was great to work with from the initial call to the movers themselves. Charlie was friendly on the phone. He answered all my questions and was able to schedule me very quickly. Steve and Dean, the movers, were on-time and moved quickly while protecting my items. I’ve worked with movers in the past that made me feel unsafe or uncomfortable. Not Steve and Dean! They were very professional, friendly, competent, and careful!! I highly recommend Neo Moving!!
Moving is something I always dread. Neo Moving was easy and stress-free from the minute Charlie (the owner) and I began talking during our phone consultation. Their quote was higher than the price ended up being (which was a great surprise!). Chuck and Raul were FAST and careful with my things. I felt heard and cared about. Within 3 HOURS my entire apartment had been moved and I could relax and focus on settling into my new home. They were both super kind and very highly experienced. I will 100% be using Neo Moving again.
What a fantastic team! I called a week before our cross-Seattle move. Gave me an upfront quote, were responsive, walked me through their coverage, insurance, billing on site, and MAN did those men HUSTLE! For workers that are paid by the hour, they wasted NO time, and yet were very careful with our electronics, appliances, mirrors, everything. We had an excellent experience with Chuck, Patrick, Steve, Raul, and Alan. We will be using them in the future, and they deserve the business
Neo Movers have been great. There was a little delay due to some truck problems today and what impressed me was how they handled the situation -they were super responsive and respectful and made sure to call me with updates. Chuck and Raul were friendly and professional and made sure to explain everything to me. and the owner charlie also texted me with great updates and was able to provide peace of mind due to the delay. as soon as they got here they didnt waste any time and i felt like they were fast and careful with our things. highly recommend!
Great communication and customer service from Charley! Efficient and friendly movers who took the time to confirm what needed to go where. Had a positive experience working with them and would highly recommend them to anyone.
I’ve used Neo Moving twice this year. They helped me move into a storage unit and then eventually into my new place. I highly recommend. It was easy, simple and efficient. Plus- all friendly to work with during a move. Thank you!
Charlie and his crew completed an extensive move for us, coming back for an unplanned extra day a long way from their home base for all the things we didn't realize wouldn't fit on the first round, all while maintaining an unbelievable level of good cheer and professionalism despite the long days and jigsaw-puzzle challenges.
Excellent group of people! Personally I highly AND highly recommend this moving company. Our moving was actually done back in July so I almost feel guilty about my delayed review. Daren, the head of the moving team that day, did fantastic job and was a very very nice person. The rest of the team was very easy to work with as well and they were great. Special thanks to Charley, the owner of the company, since he even came out to the site later in the day to help us out with bringing our huge refrigerator into our new kitchen. He and Daren came up with creative ideas and made it work. They did not even mind removing the stair handrail to make it work and put it back! I still appreciate them whenever I see our refrigerator and handrail. The owner was a great person with a totally customer oriented mind. That explains why great people work for him. Again, it was a happy moving day and we had zero complaints about their whole service. Neo Moving deserves great customers!!!
Our crew was fantastic. We've moved 5 times during COVID, and perhaps aside from the cadets from the Citadel, the Neo crew was the best. On time, communicative, careful, thorough, friendly. They took care of what they moved, and made sure they cleaned everything up afterwards. If you want a near seamless move, I highly recommend Neo Moving. We will absolutely be using them in our final re-settling move!
These guys were amazing! Friendly. Worked hard and fast. Were super efficient. We wouldn't have been able to move without them. The owner even told us we were under our estimate and charged us less than we were anticipating. I will be hiring them again.
Charley and team did a great job with my move - prompt, professional, courteous, and friendly. They assembled and reassembled two beds, took down the TV mount, and made sure everything was properly protected for the move. During unload, they took the time to place each item or box into the right room to make unpacking easier, and took extra care with two boxes of china and several other fragile items. Thanks for making my move as painless as possible!
Recently used Neo Moving for a family member and they delivered 100% great service (with the move) and 200% in terms of communication (bid, day of details, additional follow up etc). Highly recommend this company if you are looking for movers that will handle your stuff like it was their own. Thanks for a great experience
We had a great experience with Neo Moving and would recommend them to anyone looking for a professional, reliable, and fairly local move. Before we decided on Neo Move, I called around to a few places to check into availability, pricing, etc. - Charley was fantastic and by far the most helpful person I spoke to. He went above and beyond to answer my questions and get a crew together on short notice.On the day of our move, Christopher, Chad, Darren, , and Patrick arrived on time and worked tirelessly to pack our entire kitchen (no small task given the amount of glassware we’ve accumulated) and get us moved into our new home. They were highly skilled, professional and courteous in every way, and helped make what was otherwise a stressful transition a positive experience.
3 guys showed up and got started immediately. They worked hard all 5 hours. Very courteous and respectful, way over my expectations. Very good communicators and treated us great. I would use them again.
Neo Moving was absolutely fabulous. Courteous, prompt, professional and friendly. They were incredibly flexible with my move, changing on the fly as needed. They were quick and the estimate was right on. Dealing with Charlie was great, and he kept in contact all the way through. His people (Chris and Darryl) were terrific. I can't say enough good things about them. I will certainly use them again, and highly recommend them!
Garrett, Patrick, and Moshen arrived on time for our alotted slot. They were very professional, quick in action, and thinking. Not only that, but they were friendly and fun.My wife and I pointed what needed to go and those that were not. We had to a few errands. Soon later received a call from Garrett that they were done with loading. I was very impressed.When we got to the destination move. They were careful but speedy. They adapted to the needs of the place while being very nice in all aspects.When they were finished, they cleaned up and asked if we need anything else.The price was very reasonable even when they gave out more than what's needed. As first time using movers, we were very impressed and thankful.Garrett lead his team with friendliness and respect. Patrick was very energetic and gave handy insights on different things. Moshen was gave a lot of effort and more.Charley (the owner) should be proud of his team for being professional, friendly, and intuitive. He also estimated us the price. But he assured us it'll be less...and it truly was.To Neo Moving LLC, thank you thank you so very much. You guys are really worth it and more. Thank you.
Darren and Mohsen did a great job, as did our previous movers whose names I sadly forgot, moving things from two different apartments and a storage unit into a house together. Tight spaces with the truck, tight spaces with the couch, with no problems and great attitudes. A+
Neo Moving was great! They were very efficient and careful with our items. We hired them to move the biggest items we didn't feel confident about moving ourselves, but next time we'll just hire them to help us move everything! :)
Neo Moving was the first and probably the best ever moving service I have acquired in my life. They are truly there for your benefits. This month I had to arrange an emergency move because of a medical crisis, and I couldn't be there for the packing and loading. Not only was Charlie (the owner) kind enough to collect all of the packing materials I have ordered online and take them to the moving site, when the materials were not enough, Charlie personally did extra trips to help me purchase the materials and charged me only a little for the extra time. The day before the move, I had to change my plan and I had to ask them to transport all of my stuff to a loading terminal address instead of the original loading address. Charlie really worked the magic and was able to arrange that extra trip. His guys were also patient enough when they were loading my stuff at the terminal, when they realized that the initial loading cube that I ordered was not big enough.You know, moving itself is such a hassle, not mentioning that it's during COVID and I just went through a medical crisis and can't be there for my move. Without Charlie and his team, I wouldn't be able to get everything done in such a short period of time. As a local, private company (instead of a chain business), they really put their hearts and efforts into caring for their clients. I highly recommend them for anyone who's looking for moving services in the Seattle area!!!
Update - turns out it was an inadvertent miscommunication. Charley kept following up, until we connected.Filled out their online quote request, and left two phone messages over three days and never heard back.
These guys were great! Garrett and I-B were our movers and we loved them. We had to find movers last minute and Neo Moving came recommended by a different company. Neo Movers were available for the date we needed and they made scheduling and planning so easy. They answered calls and texts promptly and notified us when they were in route as well as when they arrived. We hired them to move all our large furniture and heavy items and they moved everything so quickly and carefully. None of our items were damaged. They are also very flexible with time and budget if need be. I will definitely hire these guys again and highly recommend them.
We had a great experience with NEO Movers moving us locally to our new home. We’re a military family and we have had our experience with moving. I can tell Neo Movers take pride in what do, they are professional and family oriented.I made inquiries to other moving companies but I’m glad I went with these guys. I found them on Yelp and spoke with Charley and he guided me thru the process. Charley even honored the Groupon rate of two hours of moving services with two movers and 24 ft truck.In all, they are NOT like Craigslist movers, they will take good care of your stuff.
Wow. Amazing moving experience. I was really skeptical about hiring a moving company because I've had a horrible experience prior and had my furniture damaged. But these guys were excellent.. The customer service is what I appreciated the most. My initial call experience was great Charley answered all my questions and guided through filling out the form online. They WERE ON TIME!!! And wrapped all my couches and tables. Even put my kids beds back together. I wasn't expecting that. Thank you again Charley and team!!
I met Charley when he generously donated services to a charity we are involved in. I highly recommend them. Its also great to support a business that contriubutes to the less forunate members of our community.Charley and his team did such an efficient, professional, and all around great job, that we made sure to call them to do our own move today.Today they were prompt, courteous and fun to be around. Everything was handled with great care and its clear that they know how to handle all manner of large, heavy and fragile objects precisely.Their customer service went above and beyond the call of duty to make sure that I had all the help I needed. They even made sure that I had help putting things in my own car.Neo Moving pricing was fair and straight forward. During their time on the clock, not a single minute was wasted. I would never call anyone else.Fast forward three weeks later....We had to sell the large home we shared with my in laws in their declining years, disperse things from their 62 years together, and move ourselves to @ 2nd story walk up. Charley and his team had our backs through the entire process treating everything from our table saw to our fragile glass cabinet with appropriate and excellent care. In a situation that had potential to be full of problems and grief, everything went very smoothly and we even had some entertaining moments.Charley's good character is obvious and it really shows that he cares about his customers and respects their things. We worked with him on 3 different days going to 3 different locations. In one instance he carved out time to help us when we were in a pinch even though it was one of the busiest weeks of the year for him.I cannot imagine calling anyone else
NEVER USING A DIFFERENT MOVING COMPANY AGAIN. From the top- I had a million questions, my move was semi complicated due to a few reasons, and Charley, the owner, out of all the companies I had reached out to and communicated with, never ONCE forced a sales pitch, never once spammed me with "are you ready to book now" (I got a ton of those, almost felt pressured), none of the bs. He was so patient, and kind. He made sure all of my questions were answered and made me feel comfortable. I was also last minute and he accommodated me, although I know he had to move some stuff around. I later found out, one of his guys even came out to help (3 flights of stairs and a TON of stuff) before he was taking a road trip to another state right afterward. His guys were awesome. Smiling, personable, almost seemed like they were having fun. They first went around an wrapped up things for extra protection. Profesional on every level. ON TIME, meaning they were early. Charley was honest every step of the way and there weren't any "surprises" at the end. I would recommend these guys to every single person I know. They also, without asking, helped to set up a few things, and offered to mount my tvs. When I say they went above and beyond, THEY WENT ABOVE AND BEYOND. Exceeded my expectations. I have used movers for every move Ive had in the past 10 yrs and I wish I had found these guys sooner. I stumbled upon their Groupon, but I know how Groupon can take a chunk of money. Neo deserves every penny, and based simply on my email communications with Charley, I wanted to skip the middle man and pay them directly. He not only stood by his estimate, but he also worked in the pricing of what the Groupon would have been. I wasn't expecting that, but was so appreciative. I can also say, after my experience with Neo Moving LLC, that these one star reviews are totally bogus. Sounds like someone with a bad attitude trying to tank a company off of some fake interaction. You know what I mean to anyone reading this, Yelp and these types of platforms make it so easy for attacks. Who knows, maybe they paid an extra dollar than what they were expecting and took it as a personal attack to then another someone else's reputation. People can be messed up when it comes to reviews (Ill tell you, they cannot possibly be a reflection of this company, there is no possible way), and unfortunately we, as consumers read reviews when looking for services such as this. But what seemed fishy is that its all 5 stars on almost all platforms, and then suddenly it jumps down to 1 stars..? That seems unlogical and unrealistic. I'm glad I went with my gut. None of those one star reviews reflect the way Charley runs his business. At all. Please take my word for it. They left such a great impression and made me stress so much less. Seemless and quick. I dont want to move anytime soon, but WHEN i ever have to, Im calling Neo. 💯💯💯💯💯
Charley and Garrett took all the stress out of our move, which was not easy (3 story Seattle townhome up a narrow hill). They were really friendly and pleasant throughout the whole experience. Thank you!
Working with NEO Moving was great! They were a great team, who worked quickly and efficiently to get everything where it needed to be. They were very communicative and made sure that we were satisfied with everything. We would definitely use them again!
Absolutely the very best!!! We had a last minute unload and were very impressed with the speed in which we we taken care of. This company went above and beyond to help us. We will be using them again in a few weeks.
These guys had to come out because the company that was supposed to show did not. If it wasn’t for Charley completely taking it to his hands. We would not have moved on time. I run a tight schedule with three children. Our time is very important. Thank you Charley and Steve!!J.H.